
FAQ
How are the busts made? +
Each bust is crafted by casting high-quality unsaturated resin in a precision mold to capture intricate details. After casting, our expert artisans carefully inspect each piece, hand-fixing any imperfections to ensure flawless quality. They then meticulously polish and hand-paint the bust to bring out the historical figure’s unique character. The bust is finished with a standardized Charcoal Black base and thoughtfully packaged for delivery.
What material is used to craft the busts? +
Our busts are crafted from Unsaturated Resin, chosen for its durability and ability to showcase intricate details with a refined finish.
What are the shipping costs? +
We offer complimentary shipping on all orders.
How long should I expect before I receive my order? +
Your order is expected to arrive within 10–15 business days, assuming no delays with customs processing.
Are customers responsible for Cash on Delivery (COD) costs? +
We take care of the COD cost on behalf of customers.
Can I change or cancel my order? +
Please email us within 24 hours if you wish to cancel your order.
New orders are processed quickly — once shipped, we cannot cancel it. You will need to return the item after delivery using our return policy.
How do I handle a bust that arrives damaged or broken? +
If your bust arrives damaged, please contact us within 14 days of receipt with photos of the item and its packaging. We’ll promptly send a replacement. Your feedback helps us enhance our packaging for future orders.
How do I return the product? +
We have a 30-day return policy. If for any reason you are not happy with your order, email us at contact@acclaimedfigures.com with your Order ID and we will issue a refund to your original payment method.
You need to send the product back to our USA or Europe warehouse (whichever is closer). Customers are responsible for the return shipping fee. Once you provide the tracking link, we will issue the refund right away.
Note: Refunds usually appear on your payment method within 10–15 business days after we process it (this is normal processing time by banks/payment providers).
Have more questions? Visit our FAQ page.